Here are some of the questions we get asked most often - and the correct answers of course!

Do we need to bring towels?
No, hand and bath towels are provided and there is a mid week linen change too. Save your baggage allowance for something we don't provide.

Do we need to bring a hairdryer?
Yes, to all chalets apart from Caribou in Courchevel.

Is ski carriage included?
If you booked on the Early Booking offer - yes, because we said it was included! With the new flights, however, there is now a charge of £20 per set of skis/boards if booked in advance. If you turn up at the airport without a voucher you will have to pay £30 iif the airline accept your equipment.

Is food served during the flight?
No, there is now a buy on baord policy on our flights.

What is the luggage allowance and does it include ski boots?
You can take 20kg per person plus your skis or board. Ski boots count as normal luggage and so are included in the 20kg. Infants get no baggage allowance.

What are your flight times?
Please see the Flights & Travel page.

Which terminal do you fly from?
Gatwick South Terminal
Manchester T3

Can you recommend a car parking company?
Gatwick - we recommend APH parking www.aph.com
Manchester - we use and highly recommend Day By Day parking, an excellent value valet parking service www.daybydayparking.com
Please mention Le Ski for special rates.

Do you book ski lessons?
No but we can offer lots of advice. For full information go to Ski School

Do you have childcare in the resort?
All our childcare is based in La Tania, one of the most child-friendly ski resorts in the world. We have 2 private Le Ski crèches there run by our own qualified Nannies. We can recommend nanny services for Courchevel and Val d'Isère. Please call us on 01484 548 996, or see Useful Links

Where are your chalets located?
We have chalets in Val d'Isère, Courchevel 1650 and La Tania. See Val d'Isère resort map, Courchevel resort map or La Tania resort map

Can I pay for my lift pass by credit card & is there a charge?
Yes you can pay by credit card on the transfer coach from Grenoble to your resort. No, there is no charge. Unfortunately we can't accept payments by debit card, so if you don't want to use a credit card we'll happily accept cash instead. You don't need a photograph anymore either, unless you're staying longer than 6 days in our resorts or qualify for a free lift pass.

What do I need for the hot tub?
A swimming costume of some type. Towels and some gowns are provided and there are male and female changing rooms and showers too.

What is the latest time that I can check in?
We recommend you check in 2 hours before departure. Additional security has unfortunately slowed down the whole airport experience.

If there is a question you think we should add to this list please email us at