Here are a handful of the lovely comments from the questionnaires and letters we received over winter 2010-2011...
Thanks to all our guests who took the time to give us their feedback, it really is much appreciated. Did you know that every single questionnaire is read by 10 different people?!
An enormous thanks also to our staff who worked so hard to give us this wonderful feedback!
Questionnaire results from winter 10-11
EXCELLENT GOOD
78% 21.6%
Le Ski Service
Can’t improve it. Best skiing holiday I’ve been on. Thanks to everyone who made it so great!
- Ms AM, London, February 2011, Roc Merlet
Perfect combination of value, quality, service, convenience and location.
- Mr GB, Wickford, March 2011, Chalet Mar Mau
Brilliant holiday, can’t fault it. Will definitely use Le Ski again!
Mr PH, Stone, February 2011, Chalet MarMau
I just wanted to take the opportunity to let you know we had an amazing time in Courchevel and would all like to thank the Le Ski staff for making it such a good holiday.
- Mr NL, Shenfield, March 2011, Passe Montagne
All improvements from last year have been actioned. Very happy.
- Mr MG, Nottingham, March 2011, La Bouclia.
I just wanted to thank you for your wonderful chalet and your great little company. I want to especially congratulate the two magnificent chalet girls; they made a lovely cake for my daughter's birthday. Their cooking for the whole week was superb.
- Mr PS, London, January 2011. La Saulire
As always the week in Courchevel with Le Ski was fantastic, all your staff are really friendly and helpful. I was particularly touched when, after a heavy fall, the Manager came round to the chalet in the evening to make sure I was OK. Just the sort of touch that keeps one coming back.
- Ms SS, Budleigh Salterton, January 2011
The holiday package is great. We choose Le Ski because we know what to expect and we are never disappointed.
- Mr RJ, Chelmsford, February 2011
Courchevel chalets
Chalet Caribou
Arran was an amazing chalet host. Her food was fantastic and she was particularly thoughtful in cooking wheat free food for me.
- Ms CS, Woolstone, April 2011
Chalet Maurilisa
Lucy was wonderful. She was really helpful and the food was amazing.
- Ms NR, Leeds, March 2011
Chalet Le Bisolet
Harriet was perfect; simply excellent. Most importantly, she was a good laugh and an excellent cook.
- Mr JL, Southampton, February 2011
Chalet Le Mazot
Dan was superb throughout the week; patient and interesting to converse with and always willing to help. Thank you!
- Mr TC, Plymouth, February 2011
Chalet Le Bonheur
Lucy, our chalet host, was excellent and looked after us very well. Nothing was too much trouble.
- Ms MR, Bristol, January 2011
Chalet Le Notus
I thought the whole experience was wonderful and wouldn’t change a thing. Our chalet host especially (Rowan), was excellent.
- Ms GB, Wokingham, December 2010
Chalet Passe Montagne
This is the first time we have travelled with Le Ski following a recommendation by some friends. We wanted to write to let you know how impressed we were with the overall holiday and how well we were catered for by our chalet host Gavin. Nothing was too much trouble and his cooking was delicious.
- Mrs CS, Barnsley, February 2011
Chalet Premier de Cordee
It's great booking early with you because it meant we had such a fantastic room! It's huge and had its own balcony. Our chalet host Claire was great. In fact, everyone I've met has been great, from Le Ski staff to the recommended ski school to the other chalet guests. So... the moment bookings are open for next season, please please drop me a note.
- Ms T, Malaysia, February 2011
Chalet Le Sureau
Rosie and Andy have been exceptionally helpful. I really appreciate the trouble taken to meet our dietary requirements – thank you.
- Mr AW, Argyll, January 2011
Chalet Rikiki
The chalet team of Dave, Megan and Lucy were totally outstanding in every respect.
- Mr JC, Stroud, February 2011
Val d'Isere chalets
Chalet La Face
Vicky is brilliant – knowledgeable and best cook ever. A credit to Le Ski
- Mr JK, Chelmsford, Jan 2011
Chalet La Pierre de Compia
Beautiful chalet, exceeded expectations. Ellie provided fantastic food and company.
- Miss ZL, Newcastle Upon Tyne, March 2011
Chalet La Bouclia
A superb chalet. Tom was an outstanding host – thank you.
- Mr & Mrs SK, Harpenden, March 2011
Chalet Grande Casse
Mikey our chalet host… is excellent, very accommodating and a real asset to Le Ski. And his cooking is A++!
- Mr & Mrs KL, April 2011
Chalet La Saulire
Rooms were clean, the shower was hot and the lounge well fitted with sofas. I will definitely be back again next year – hopefully for three weeks!
- Mr AM, Dubai, Feb 2011
Chalet Le Bellevarde
Stayed in Val d’Isère at different chalets and hotels for over 15 years and this has been the most comfortable and spacious chalet. The food has also been consistently good.
- Mrs JB, March 2011
Chalet Le Bel Air
Living space fab, loved the open fire. Lovely chalet hosts
- Ms NC, Sutton Coldfield, March 2011
Chalet Roc Merlet
Great food. Good accommodation. Lovely hosts.
- Mrs JW, Sheffield, December 2011
Chalet Du Berger
It is such a pleasure to have a holiday so well organised and with such delightful hosts. The food was excellent, and their good humour and generosity was legendary. We will definitely be coming back.
- Mr and Mrs AB, Cheshire, March 2011
La Tania chalets
Chalet Michele
Thought we would just drop you a quick email letting you know how much of a great time we had last week. This was by far our best skiing holiday. The chalet was great, always clean and tidy. Poppy our chalet host was excellent.
- MR JE, by email, February 2011
Chalet Le Rabel
The food was exellent as was the hospitality offered by John, Fern and Lauren. They are a credit to your company. Nothing was to much trouble. I will certainly look at your brochure first for next year's holiday. Thank you.
- Mr SW, by email, March 2011
Chalet Mar Mau
Bertie, Tara and Alice were great – very welcoming and sociable too. Great chalet, fab food!
- Mr & Mrs HC, Bristol, January 2011
Crèche
Can’t fault it! N enjoyed himself and therefore so could we. Lots of fresh air and cuddles!
- Mr & Mrs HC, Bristol, January 2011, Chalet MarMau
Chalet Mar Mau was very comfortable and convenient for crèche. Many thanks to Georgi, Ash and Esme. T and E had great fun!
- Mrs B, London, February 2011, Chalet MarMau
Ski Guiding
I have not experienced guiding before but I was very impressed. My guide was patient, calm and kind.
- Mrs LB, by email, January 2011
We would like to thank Will and Sam, the ski guides. We skied with them almost every day, and really enjoyed their entertaining and amusing hosting. They were both terrifically knowledgable, and considerate to all of their guests.
- Mr and Mrs AB, Cheshire, March 2011
Chris, the ski guide, was great fun, always cheerful, considerate and professional, particularly getting the group home in white out conditions.
- Mrs SS, by email, January 2011
Booking
We had a great time on our first visit, we chose again without any second thoughts.
- Mr NS, Doncaster, December 2010, La Face
Right place at the right time at the right price. Pleasant and knowledgeable staff gave a very prompt response.
- Mr DL, Suffolk, January 2011, Pierre de Compia
Looking for independent company for outstanding service. Spoke with the company on the phone – brilliant customer care.
- Mrs HM, Kent, December 2010, Pierre de Compia
We like it that office staff know us from previous holidays.
- Mr DC, York, January 2011, La Bouclia
The website is easy to use – for information and online booking
- Mr ST, Huddersfield, March 2011, Roc Merlet
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